Everything from delivery timeframes to postage fees for your orders.
Singapore, Brunei, China, Japan, India, Indonesia, Malaysia, Philippines, Thailand, South Korea, Sri Lanka, Taiwan, United Arab Emirates, Vietnam
Australia, New Zealand
U.S.A. & Canada
United Kingdom, Ireland, Spain, France, Italy, Germany, The Netherlands, Belgium, Austria, Sweden, Norway, Finland, Denmark, Switzerland
Do note that due to the COVID-19 situation, there may be significant delays for all international shipments out of Singapore.
Singapore: 3 - 5 working days
Malaysia & United Arab Emirates: 5 - 10 working days
Rest of Asia: 6 - 18 working days
United Kingdom: 5 -10 working days
Rest of Europe: 8 - 16 working days
U.S.A. (major cities): 8 - 16 working days
Rest of U.S.A.: 16 - 24 working days
All of your packages are tracked. Fees are reflected in Singapore Dollars unless stated otherwise.
Complimentary delivery within Singapore for orders above $70. Complimentary delivery for orders above $200 for international destinations. Otherwise, shipping fees are quoted below.
Australia: $12.90 | Approximately AUD 12.60
Brunei: $13.70 | Approximately BND 13.80
Canada: $23 | Approximately CAD 21.70
Denmark: $22.50 |Approximately 105 DKK
France: $22.50 | Approximately €15
Germany: $22.50 | Approximately €15
Indonesia: $9.50 | Approximately 99,000 IDR
Ireland: $22.50 | Approximately €15
Japan: $22 | Approximately $1,790 JPY
Malaysia: $9.00 | Approximately 28 MYR
New Zealand: $12.90 | Approximately NZD 13.60
Norway: $22.50 | Approximately 142 NOK
Sweden: $22.50 | Approximately 143 SEK
Thailand: $16.00 | Approximately 378 THB
United Kingdom: $12.90 | Approximately GBP 7
United States: $22.50 | Approximately USD 17
Rest of Asia: $26.10
Rest of the world: Complimentary shipping for orders $200 and above. Shipping charges of $35.10 applies otherwise.
Returns and exchanges
You can return your order to us for Store Credit within 10 days from the date your order was received/collected.
We accept returns for items in the same condition that you received it— unworn or unused — and in its original packaging. You’ll also need the receipt or proof of purchase.
Unfortunately, we cannot accept returns on sale items or gift cards.
To start a return, you can contact us at firstname.lastname@example.org.
If your return is accepted, we'll send you instructions on how and where to send your package. The cost to return the items will be borne by the customer. Items sent back to us without first requesting a return will not be accepted.
After your return's been confirmed, you'll be issued store credit equivalent to the purchase price of each returned item.
We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded.
Your return will be processed within 5-7 business days from when we receive it.
We're incredibly sorry you received a defective item! :(
Please give us a chance to fix this — drop us an email at email@example.com within 10 days from the delivery date with the following info:
-Your Order no.
-Photo of the defect
Our Customer Care team will get back to you as soon as possible and assist you with an exchange. If the piece is no longer in-stock, store credit or a refund will be issued.
Please make sure your items are unworn and unaltered in its original packaging when sending it back to us.