Delivery Timeline
Orders are shipped and delivered within 10 business days from the date of purchase. Delivery timelines may vary depending on your location and courier availability.
Possible Delays
While we aim to deliver within the promised timeframe, occasional delays may occur due to factors such as weather conditions, courier disruptions, public holidays, or high order volumes. In such cases, we will keep you informed with timely updates.
Return Policy
Your satisfaction matters to us. If you are not completely happy with your purchase, you may request a return within 5 days of receiving your order, subject to the conditions below.
Eligibility for Returns
To be eligible for a return:
• The product must be unused, unwashed, and in its original condition
• Original packaging, tags, labels, manuals, and accessories must be intact
• Proof of purchase (order confirmation or receipt) is required
• Products showing signs of misuse, damage, or missing parts may not be accepted
Non-Returnable Items
Some items may not be eligible for return due to hygiene, safety, or product-specific reasons. Any such exclusions will be clearly mentioned on the product page.
Return Process
- Contact our customer support team within 5 days of delivery
- Share your order details and reason for return
- Once approved, you will receive return shipping instructions
Refunds
• Returned items are inspected upon receipt
• Once approved, refunds are processed to the original payment method
• Shipping charges are non-refundable unless the return is due to our error (wrong, damaged, or defective product)