Luxe Gleam Radiance Necklace & Earring Set

Delivery Timeline

Orders are shipped and delivered within 9 days from the date of purchase. Delivery timelines may vary depending on your location and courier availability.

Possible Delays

While we aim to deliver within the promised timeframe, occasional delays may occur due to factors such as weather conditions, courier disruptions, public holidays, or high order volumes. In such cases, we will keep you informed with timely updates.

Return Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 5 days of receiving your order, subject to the conditions below.

To request a return or replacement, please ensure that you record a clear box opening video while unboxing the product.

Replacement Policy

If you receive a damaged, defective, or incorrect product, you may request a replacement within 5 days of delivery.

To process a replacement request:

• A clear box opening video must be provided showing the package being opened
• The product must be unused and in its original condition
• The request must be submitted within 5 days of receiving the order

Once the issue is verified, we will arrange a replacement of the same product subject to product availability. If the product is not available, an alternative solution such as a refund may be offered.

Eligibility for Returns

To be eligible for a return:

• The product must be unused, unwashed, and in its original condition
• Original packaging, tags, labels, manuals, and accessories must be intact
• Proof of purchase (order confirmation or receipt) is required
• Products showing signs of misuse, damage, or missing parts may not be accepted

Non-Returnable Items

Some items may not be eligible for return due to hygiene, safety, or product-specific reasons.

Return Process

1. Contact our customer support team within 5 days of delivery
2. Share your order details and reason for return
3. Provide the box opening video
4. Once approved, you will receive return shipping instructions

Refunds

• Returned items are inspected upon receipt
• Once approved, refunds will be processed
• Shipping charges are non-refundable unless the return is due to our error (wrong, damaged, or defective product)